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COVID-19 – We’re here to help

Dear customers,

Given the global situation with the COVID-19 pandemic and its impact on travelers in particular, you understandably have many questions and concerns.

Our commitment to helping you remains a key priority, particularly in the current environment. Please rest assured that our employees have been mobilized to assist all our travelers. However, since our call volume is very high, we need you to help us help you.

As you’re no doubt aware, as of March 16, the Legault government has imposed a 14-day self-isolation period for all individuals who travel outside the country, regardless of the destination. Many countries have already closed their borders or are about to do so.

For this reason, in cooperation with our automotive manufacturing partners Renault & Dacia, we are announcing special measures designed to reduce the impact of the situation on our customers and their travel plans to Europe.

New enhanced flexibility measures as of March 18, 2020 regardless of the date of creation of your reservation:

Renault & Dacia short-term leasing

Alteration policy

  • 25 days or more prior to the initial delivery date, you can modify without fees:
    • Your delivery and return dates;
    • Your delivery and return destinations subject to vehicle availability.

So, for example, if you planned to travel next month, you can change your travel dates to the fall and/or choose to visit another country that is less affected by COVID-19. These measures apply to bookings with deliveries scheduled no later than December 31, 2020.

  • Less than 25 days prior to the initial delivery date: refer to the cancellation policy.

Cancellation policy - Delivery in 2020

  • 25 days or more prior to the initial delivery date. A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date.
  • Less than 25 days prior to the delivery date:
    • Fees of $500 if the vehicle is not registered under your name. A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date;
    • Fees of $800 if the vehicle is registered at your name. A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date;
    • No show: no refund.

Cancellation policy - Delivery in 2021

  • 25 days or more prior to the initial delivery date:
    • Choice #1 - Fees of $250 will apply and the balance of the amount paid will be refunded.  
    • Choice #2 - Fees of $100 will apply and a credit of the balance paid will apply on your next booking within 24 months of your original delivery date.
  • Less than 25 days prior to the delivery date:

The vehicle is not registered:

  • Choice #1 - Fees of $480 will apply and the balance of the amount paid will be refunded.
  • Choice #2 - Fees of $100 will apply and a credit of the balance paid will apply on your next booking within 24 months of your original delivery date.

The vehicle is registered:

  • Choice #1 - Fees of $1400 will apply and the balance of the amount paid will be refunded.
  • Choice #2 - Fees of $1400 will apply and a credit of the balance paid will apply on your next booking within 24 months of your original delivery date.
  • No show: no refund 

    In addition to this enhanced flexibility

    We recommend that you stay well informed about the situation at your travel destination. The Canadian Government has created a web page that monitors and reports the conditions for each country. It issues a travel advisory as to the risk to travelers who visit foreign destinations.

    https://travel.gc.ca/travelling/health-safety/travel-health-notices

    Another web page has also been created to provide COVID-19 safety tips to travelers.

    https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

    Keep abreast of your air carriers’ safety measures

    Virtually every airline has issued statements regarding enhanced safety measures designed to fight the spread of the virus. If you already purchased your airline tickets, we recommend that you consult the measures put in place by the airlines before you change your travel plans.

    Air Canada: https://aircanada.com/ca/ec/ac/home/book/travel-news-and-updates/2020/change-fee-waiver.html 

    Air France: https://www.airfrance.ca/CA/en/common/page_flottante/hp/news-air-traffic-air-france.htm 

    Air Transat: https://www.airtransat.com/en-CA/travel-information/coronavirus

    KLM:  https://www.klm.com/travel/ca_fr/prepare_for_travel/up_to_date/flight_update/index.htm 

    Lufthansa: https://lufthansa.com/ca/en/flight-information.html 

    Brussels Airlines: https://www.brusselsairlines.com/en-be/misc/AlertMessageDetail.aspx  

    Travel advisories from major hotel chains

    Most hotel chains have also relaxed their change and cancellation policies. Visit their website for all the appropriate details:

    Marriott: https://marriott-re-2019ncovc.com/ 

    Accor Hotels: https://all.accor.com/help/specialevent/information.en.shtml 

    IHG: https://ihg.com/content/us/en/customer-care/travel-advisory 

    Sanitary measures to reduce transmission risks

    We can’t emphasis enough the importance taking appropriate measures to avoid propagation:

    The WHO has also issued a series of recommendations to help people stay healthy: https://who.int/emergencies/diseases/novel-coronavirus-2019 

    People with health issues should not travel

    All the experts agree: People at risk should not travel to Europe at this time. Anyone 60 years and older is at risk. So are individuals with health issues such as respiratory illnesses, diabetes, hypertension, regardless of their age.

    We recommend that these individuals not travel to Europe at this time and change their travel plans accordingly.

    If you still choose to travel

    Sometimes our personal or professional obligations require us to travel. In such a case, we recommend that you take appropriate precautions:

    The advantages of a brand-new car

    When you make the smart choice of a brand-new Renault & Dacia short-term lease, you enjoy the follow benefits.

    If you have any questions…

    We’re here to help. To speak with an agent, contact us at 1 800 361-2411

    • Fees of $500 in the vehicle is not registered at your name;
    • Fees of $1,400 if the vehicle is registered at your name. A credit of $600 be granted on your next car leasing contract until December 31, 2021.
    • No show: no refund.
    • Wash your hands frequently for at least 20 seconds with soap and hot water. Or use a disinfectant gel that contains a minimum of 60% alcohol – or both;
    • Don’t shake hand and give hugs – elbow bumps or toe taps are preferred;
    • Cough or sneeze in your elbow or a tissue, which you should dispose of immediately;
    • Keep at least 1-meter distance between you and anyone else;
    • Clean surfaces regularly with a disinfectant wipe (including airplane tray tables, hand rests, etc.).
    • Take out a travel insurance policy that includes full medical coverage as well as cancellation, interruption and travel delay;
    • Bring enough prescription medication to allow for unforeseen delays;
    • Bring a quantity of disinfectant wipes to adequately clean surfaces in public places and even in your hotel room;
    • If you can find it, bring along an alcohol-based disinfectant gel in your luggage.
    • You’ll enjoy the advantages of a brand-new, factory-fresh car, driven for the first time;
    • You’ll avoid crowds and mass transit;
    • You’ll be free to move about as you please, adapting your plans on the fly;
    • You’ll have the freedom to explore quaint villages, lush vineyards and beautiful countryside, far from the congestion of major urban centres.
    Coming from www.voyagesendirect.com, you are now on Renault Canada, your site for car rental and buy-back. There is a perfect car for your trip... you will find the right one in a few clicks!