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24/7 roadside assistance for your European vacation

Drive your new car in peace across Europe thanks to 24/7 roadside assistance. In case of a breakdown or an accident, you are in good hands. This assistance is based on the Renault's network of 10,100 points of sale and covers 40 European countries.

The most important number to carry with you

Keep this number in your wallet at all times: +33 (0)1 84 95 96 97.

In case of accident, fire, vandalism, theft or attempted theft

  1. Call +33 (0)1 84 95 96 97 for technical or material assistance
  2. Fill out a European accident report
  3. Report the incident to the police (if necessary)
  4. Send your report by e-mail within 24 hours to:
  5. Send the original documents to GRAS Savoye

If the vehicle is left in a Renault or Dacia garage, you must leave the registration certificat inside the vehicle.

Vehicle theft

Contact the local police and your insurer. This will cancel your liability for the vehicle and you will not be held responsible if it is involved in an accident or found damaged.

Damage to the rental vehicle

In case of a collision with another driver, take down the identification information (name, address, registration, insurance company and vehicle details). Note witness' coordinates and details about the accident. Take photos. Contact local authorities so they can issue a report and be sure to obtain a copy. No matter where you are in the world, contact your insurer as soon as possible.

Dummy light shows up on the dashboard

Stop your vehicle and contact immediate assistance.

Our recommendations

Never leave valuable objects visible inside the vehicle and always bring your keys, passport and important documents containing your personal information with you. Never give your keys to strangers (valets, parking attendants, etc.) and avoid leaving the car running without surveillance, even for just a few minutes.

When you exit the vehicle, lock the doors and use all means of protection possible to avoid a potentially risky situation. We advise you to always choose safe parking areas that are guarded and well-lit.

For more details, consult your TT Eurodrive guide book that you received before leaving for Europe. And don't forget your travel insurance!

Coming from, you are now on Renault Canada, your site for car rental and buy-back. There is a perfect car for your trip... you will find the right one in a few clicks!