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Useful information - new car rental in Europe

How can you reserve a new vehicle for your European trip? How can you change or cancel an existing contract? Here is important information about your Renault new rental car contract with the buy-back option.

Vehicle reservation

Reserve your new car in three easy steps:

  1. Register your city of arrival, the dates of your stay and the return city in the reservation module;
  2. Choose the vehicle that best suits you among the proposed selection options;
  3. Click "Reserve", fill-out the form fields and select your payment method.

You can also call us at 1 800 361-2411 or chat online, we will be glad to serve you.


In the case of a primary driver, vehicle model or delivery date change, fees will apply:

25 days or more before pick up : no fee

Less than 25 days prior to pick up - Non registered car: 

  • Name of the main driver: $CAD 250.
  • Car model: subject to availability. Supplements may apply.
  • Delivery center: $CAD 500.
  • Return center: Supplement may apply outside of France.

Less than 25 days prior to pick up - Registered car: refer to cancellation policy

It is more difficult to respond to late changes during the peak season.

Be careful: It is very important to respect the scheduled appointment time for taking possession of your vehicle. Failure to do so could result in additional fees on-site. In the case of flight connection changes or changes in the meeting time initially determined, please advise your delivery agent. During your stay in Europe, you may contact Renault Eurodrive directly for any return changes.

Delayed delivery

If you need to delay the delivery of your vehicle and it is already registered (plated), Renault Canada is required to extend the insurance contract. Fees for these modifications may apply.

Death, illness or serious accident of contract holder or immediate family member

Reduced fees may apply when supporting documents signed by a qualified medical authority are presented. Contact us.

Cancelling a contract

In case of cancellation, any accessories on order are non-refundable. The following fees will apply:

25 days or more before pick up: $CAD 100.

Less than 25 days prior to pick up: $CAD 1400. But a discount of $CAD 600 will be applied on a next Renault Eurodrive file under the same name.

No-show: no refund.


If you are not completely satisfied with your vehicle and wish to cancel your contract, you must not take possession. Cancellation fees of $1400 will apply.

Changing your vehicle

$1400 fees will apply in addition to the amount of the new vehicle.

Extend your contract

You must notify Renault Eurodrive directly if you wish to extend your journey. Renault Eurodrive will take care of extending your insurance contract according to the number of additional days. An extension fee will be charged to you, directly by Renault Eurodrive.

  • 25 days or more before pick up : no fee
  •  Less than 25 days prior to pick up : refer to cancellation conditions
    • Name of the main driver : $CAD 250.
    • Delivery center : $CAD 500.
    • $CAD 1400. But a discount of $CAD 600 will be applied on a next Renault Eurodrive file under the same name.

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