Useful information - new car rental in Europe

Vehicle reservation

Reserve your new car in three easy steps:

1. Register your city of arrival, the dates of your stay and the return city in the reservation module;
2. Choose the vehicle that best suits you among the proposed selection options;
3. Click "Reserve", fill-out the form fields and select your payment method.

You can also call us at 1 800 361-2411 or chat online, we will be glad to serve you.

Fees and conditions for changes:

Conditions in force for any new reservation from October 27, 2023 and any delivery by December 31, 2024.

• Modification free of charge subject to acceptance by TT Eurodrive according to the delays and the availability of the cars.

If the vehicle is already registered, any modification request will be denied.

It is more difficult to respond to late changes during the peak season. Modification is subject to acceptance by TT Eurodrive according to the delays and the availability of the cars.

Be careful: It is very important to respect the scheduled appointment time for taking possession of your vehicle. Failure to do so could result in additional fees on-site. In the case of flight connection changes or changes in the meeting time initially determined, please advise your delivery agent. During your stay in Europe, you may contact TT Eurodrive directly for any return changes.

Delayed delivery

If you need to delay the delivery of your vehicle and it is already registered (plated), Renault Canada is required to extend the insurance contract. Fees for these modifications may apply.

Death, illness or serious accident of contract holder or immediate family member

Reduced fees may apply when supporting documents signed by a qualified medical authority are presented. Contact us.

Cancelling a contract 

DELIVERY 2024 - Conditions in force for any new reservation from November 18, 2023 to December 31, 2023 for deliveries from January 1, 2024 to December 31, 2024.

• 31 days or more prior to the delivery date :
  • No fee.
• 30 days or less prior to the initial delivery date - unregistered* vehicle :
  • Administrative fees of $200 (Renault Canada) + € 300 (TT Eurodrive France - Charged in $CAD at the daily exchange rate). The balance of the paid amount on file will be refundable. No refund if the total on file is less than these two combined amounts.
• 30 days to 3 days prior to the initial delivery date - registered* vehicle :
  • Administrative fees of $200 (Renault Canada) + € 1000 (TT Eurodrive France - Charged in $CAD at the daily exchange rate). The balance of the paid amount on file will be refundable. No refund if the total on file is less than these two combined amounts
• 72 hours or less before the pick-up date:
  • no refund.
• No-show:
  • no refund.

* Generally, the registration of the vehicle is done 3 weeks before the delivery date.

DELIVERY 2023 - Conditions in force for any new reservation from November 18, 2023 for deliveries by December 31, 2023.

• 31 days or more prior to the delivery date :
  • Administrative fees of $150 (Renault Canada). The balance of the paid amount on file will be refundable.
• 30 days or less prior to the initial delivery date - unregistered* vehicle :
  • Administrative fees of $150 (Renault Canada) + € 300 (TT Eurodrive France - Charged in $CAD at the daily exchange rate). The balance of the paid amount on file will be refundable. No refund if the total on file is less than these two combined amounts.
• 30 days to 3 days prior to the initial delivery date - registered* vehicle :
  • Administrative fees of $150 (Renault Canada) + € 1000 (TT Eurodrive France - Charged in $CAD at the daily exchange rate). The balance of the paid amount on file will be refundable. No refund if the total on file is less than these two combined amounts
• 72 hours or less before the pick-up date:
  • no refund.
• No-show:
  • no refund.

* Generally, the registration of the vehicle is done 3 weeks before the delivery date.

Extend your contract

You must notify TT Eurodrive directly if you wish to extend your journey. TT Eurodrive will take care of extending your insurance contract according to the number of additional days. An extension fee will be charged to you, directly by TT Eurodrive.