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Renault new rental car specialists' website - Renault Eurodrive Buy-back
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Useful information - new car rental in Europe

How can you reserve a new vehicle for your European trip? How can you change or cancel an existing contract? Here is important information about your Renault new rental car contract with the buy-back option.

Vehicle reservation

Reserve your new car in three easy steps:

  1. Register your city of arrival, the dates of your stay and the return city in the reservation module;
  2. Choose the vehicle that best suits you among the proposed selection options;
  3. Click "Reserve", fill-out the form fields and select your payment method.

You can also call us at 1 800 361-2411 or chat online, we will be glad to serve you.

Changes - Measures as of March 18, 2020 regardless of the date of creation of your reservation

  • 25 days or more before the initial delivery date, you can modify without fees:
    • Your delivery and return dates;
    • Your delivery and return destinations subject to vehicle availability.

So, for example, if you planned to travel next month, you can change your travel dates to the fall and/or choose to visit another country that is less affected by COVID-19. These measures apply to bookings with deliveries scheduled no later than December 31, 2020.

  • Less than 25 days before the initial delivery date: refer to the cancellation policy.

It is more difficult to respond to late changes during the peak season.

Be careful: It is very important to respect the scheduled appointment time for taking possession of your vehicle. Failure to do so could result in additional fees on-site. In the case of flight connection changes or changes in the meeting time initially determined, please advise your delivery agent. During your stay in Europe, you may contact Renault Eurodrive directly for any return changes.

Delayed delivery

If you need to delay the delivery of your vehicle and it is already registered (plated), Renault Canada is required to extend the insurance contract. Fees for these modifications may apply.

Death, illness or serious accident of contract holder or immediate family member

Reduced fees may apply when supporting documents signed by a qualified medical authority are presented. Contact us.

Cancelling a contract - Measures as of March 18, 2020 regardless of the date of creation or your reservation

In case of cancellation, any accessories on order are non-refundable. The following fees will apply:

  • 25 days or more before the initial delivery date. A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date.
  • Les than 25 days before the delivery date:
    • Fees of $500 in the vehicle is not registered under your name. A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date;
    • Fees of $800 if the vehicle is registered at your name. A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date;
    • No show: no refund.

Delivery

If you are not completely satisfied with your vehicle and wish to cancel your contract, you must not take possession. Cancellation fees of $1400 will apply.

Changing your vehicle

$1400 fees will apply in addition to the amount of the new vehicle.

Extend your contract

You must notify Renault Eurodrive directly if you wish to extend your journey. Renault Eurodrive will take care of extending your insurance contract according to the number of additional days. An extension fee will be charged to you, directly by Renault Eurodrive.

Coming from www.voyagesendirect.com, you are now on Renault Canada, your site for car rental and buy-back. There is a perfect car for your trip... you will find the right one in a few clicks!